Privacy Policy for The Wall Panel Company

Our Commitment to Your Privacy

At The Wall Panel Company, we understand that your privacy is important. This policy explains how we collect and handle your personal information when you interact with us, whether in our showroom, over the phone, or through any other means.

What Information We Collect

We may collect the following types of information:

• Your Details: This includes your name, address, email address, and telephone number.
• Purchase Information: We keep a record of your orders, including the products you’ve purchased, delivery address, and any specific instructions you give us.
• How You Interact With Us: We may keep records of your visits to our showroom, phone calls, emails, and any other communications we have with you.

How We Use Your Information

We use your information for the following purposes:

• To Fulfil Your Orders: This is the primary reason we collect your information – to process your orders, arrange delivery, and provide any after-sales support you may need.
• To Improve Our Service: We may use your feedback and information about how you interact with us to improve our products, services, and customer experience.
• To Keep You Informed: With your consent, we may occasionally send you updates about new products, special offers, or events at The Wall Panel Company. You can opt out of these communications at any time.

Sharing Your Information

We value your privacy and will only share your information in the following limited circumstances:

• With Our Trusted Partners: We may share your information with carefully selected partners who assist us with deliveries, installations, or other essential services. We have strict agreements with these partners to ensure they protect your information.
• When Required by Law: We may disclose your information if required to do so by law or legal process.

Protecting Your Information

We take appropriate security measures to protect your information from unauthorised access or misuse. This includes secure storage, staff training, and regular reviews of our data protection practices.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the information we hold about you.
• Correction: You can ask us to correct any inaccuracies in your information.
• Deletion: You can ask us to delete your information in certain circumstances.
• Objection: You can object to us using your information for certain purposes, such as marketing.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please don’t hesitate to contact us:

The Wall Panel Company

Unit 9 Portobello Trade Park, Portobello Road, Birtley, DH3 2RY

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our notice boards in our showroom and communicated to you directly where appropriate.