Delivery Policy for The Wall Panel Company

Our Aim

At The Wall Panel Company, we strive to deliver your orders quickly and efficiently. We use a combination of our own vehicles and trusted delivery partners to ensure your wall panels arrive in perfect condition.

Delivery Zones and Charges

Delivery charges are calculated based on your location and the size of your order. To provide you with the most accurate pricing, we calculate the delivery charge during the checkout process when you enter your postcode.

Here’s how it works:

1. Add to Basket: Select the wall panels you need and add them to your shopping basket.
2. Proceed to Checkout: When you’re ready to place your order, proceed to the checkout page.
3. Enter Your Address/Postcode: You’ll be asked to enter your postcode. Our system will then calculate the delivery charge specific to your location.
4. Review and Confirm: The delivery charge will be clearly displayed before you confirm your order.

Delivery Timeframes

Our typical delivery timeframes are:

• Local Deliveries: For deliveries within the North East, UK, we aim to deliver within 1-3 working days.
• National Deliveries: For deliveries to other areas of the UK, please allow 3-5 working days.

Please note that these are estimated timeframes and may vary depending on factors such as order volume and unforeseen circumstances.

Important Information

• Kerbside Delivery: Our standard delivery service is to the kerbside of your property. Please ensure someone is available to receive and assist with unloading the delivery.
• Access Restrictions: Please inform us of any access restrictions at your property, such as narrow roads or limited parking, so we can make appropriate arrangements.
• Delivery Contact: It’s important to ensure your email and contact number is correct in case we need to contact you regarding your delivery.
• Failed Deliveries: If we attempt delivery and no one is available, we may charge a redelivery fee.